FAQS

Frequently Asked Questions

What are the details of your membership program?
Please click HERE to see the membership program details
Where can we find your yearly class calendar/schedule?
You may find that by clicking HERE
How do I sign up for a membership?
  • Select the button marked “GET STARTED TODAY” from our homepage.
  • Scroll down, locate and select your desired program bar and click it; our schedule will upload starting with Sunday as the first day of the week. Classes are currently offered every day but Fridays.
  • Once you select the class, day & time that works best for you, register for your class by creating an account and paying online. Classes begin immediately upon registering!
How do I schedule make-up and/or drop-in classes?
Make-up lessons are a courtesy we extend to our members. To schedule a make-up lesson, we require 24-hour notice of a missed class (emergencies are expected but at the discretion of MPSS management). Simply give us a call the day you would like to come in, let us know the level/program of your student, and we will tell you what we have open for the day that you call.
How do I sign up for swim camp?
  • Select the tab marked “REGISTER NOW” from our homepage.
  • Scroll down until you locate the “Swim Camp” program bar option and click it.
  • Select the camp week that you’d like to participate and complete the online registration.
How do I sign back up after a break?
Simply reregister online for the class that you’d like once ready to resume your membership!
Can I call a few days ahead for a make-up lesson?
Due to our open enrollment, we don’t allow for advance scheduling of make-up lessons. Simply put, our availability changes frequently due to open enrollment, so to give you the most accurate openings, calling the day of works the best.
How do I cancel a membership?
Due to our membership model, we require 30 days notice from the 1st of the month. Our system requires that much time to successfully removed a stored payment method from file (ex: a cancellation form handed in on the 15th of the “January” would still be billed for the 1st of “February” due to the system requiring 30 days to remove the payment method.
Our cancellation form can be downloaded here
How does the membership work?
Our membership is built on 47 weeks annually. This means that throughout the year, we will have some preplanned closures. We work hard to create a family-friendly calendar that will work for families and our amazing staff. We average 4 lessons a month. Some months will have 3,4, or 5 lessons in them and yet the fee stays the same. We work through that by applying the 5th lesson to a month that had only 3 lessons to give an average of 4 lessons a month. This will make itself up over time NO MATTER WHEN YOU REGISTERED IN THAT YEAR.
Do we get a make-up for a preplanned closure?
You membership is calculated by the annual amount of classes a year, then decided into 12 equal payments. With this, we have already factored out the 5 weeks of closures from your monthly payments. Therefore we don’t offer make-up lessons for our preplanned closures.
When is my payment due?
Our system auto-bills on the 1st of every month to the payment method you leave on file during registration. This allows for memberships to be auto-renewed so families have the peace of mind of watching their swimmer progress month to month.
How do I know when my student is ready to move up in levels?
We do our evaluations every time your swimmer comes to class. Once the instructor feels they are sufficient in their skills, they will have a deck supervisor conduct an evaluation. Once the deck supervisor gives the thumbs up, we will give them their promotion ribbon and get them all set up for their new class level.
Can family members come watch my student?
Of course! We love the support of extended family members. Seating in our lobby is on a first-come, first-served basis.
What are your COVID policies?
We follow guidance from the local and state health department. Please check the local guidelines, or give us a call.

Staff/facility guidelines: We require our staff to wear a face shield while in the water with our swimmers. We keep our class sizes relatively small, which helps minimize exposure risks. We have our HVAC filters upgraded to the highest quality standards and have stepped up our frequency of replacing them to provide the cleanest air quality. Lastly, our facility is deep cleaned and sanitized from top to bottom daily to ensure we get all those pesky germs.
Is food allowed in the facility?
We do allow some small snacks, but we would greatly appreciate your help in limiting them to the lobby area only. Please help us keep our facility as clean as possible.

Michael Phelps Swimming 2022 Closures:

January 1st - (New Year’s Day); February 23rd - (open for camp only 12:00 pm-3:00 pm); April 17th, 18th, 19th, 20th, 21st, 22nd - (Easter break); May 29th, 30th, 31st - (Memorial Day weekend); July 3rd, 4th, 5th, 6th, 7th, 8th - (4th of July holiday); September 3rd, 4th, 5th, 6th, 7th, 8th, 9th - (Labor Day break); November 24th, 25th, 26th - (Thanksgiving break); December 24th, 25th, 26th, 27th, 28th, 29th, 30th, 31st - (Christmas break). We have worked hard to create an annual schedule that works best for our amazing families and our outstanding staff! Breaks allow us to do important cleaning of the pool and facility (draining the pool takes several days to empty and fill).

As a reminder, our membership is built on 47 classes a year; therefore, we are committed to providing 47 Sundays, Mondays, Tuesdays, Wednesdays, etc. When we calculate the amount of our membership, we first tally up the total of 47 classes and then divide the amount into 12 equal payments. We find by providing the same for everyone (no matter when they sign up) is the family-friendly thing to do! We do recognize that some months have 3, 4, or 5 lessons, yet the fee is still the same. In the case of a month that has 3 lessons, we will take the “5th” lesson in a month (coming up) and “apply it” to a month that had only 3 lessons. We base our monthly lessons on an AVERAGE of 4 lessons per month.

At the end of the day, every membership includes the same number of classes annually no matter when you sign up.

Thank you for your patronage, and for being a member of the MPS family!

Heidi & Andy